Fewer returns. More repeat customers.
As soon as an order comes in, you know whether it’s likely to be returned, with the reason and the right action, before you ship it. And which customers are about to leave. All from your order history.
No strings attached: first we show you, with your own data, what you could save.
- pedido_8817271%High
- pedido_8812364%High
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new customer · large order · 3 sizes of the same item
Sound familiar?
Every return costs you shipping, handling and sometimes the product.
Some customers order several sizes to keep one, and you don’t know which ones.
You pay to acquire customers who buy once and never come back.
What you do with Unicono
Check the size before shipping
If an order has several sizes of the same item or a return pattern, a message before shipping prevents the return.
Offer an exchange before a refund
On the riskiest orders, offering an exchange first keeps the sale.
Win back customers who are leaving
Customers who used to buy regularly and have stopped show up in time for you to reach out, without handing discounts to people who would have come back anyway.
WooCommerce plugin
Risk, right in your orders list
If you sell with WooCommerce, install the Unicono plugin and every order shows its return risk and why. Nothing to export: orders flow in on their own.
- 1
Install the plugin
In WordPress, go to Plugins → Add Plugin. It takes a couple of minutes.
- 2
Paste your code
You get it with your assessment. Your history is sent automatically, without names, emails, phone numbers or addresses.
- 3
Check your orders
Every order with its risk (high, medium or low) and its reasons, before you ship it.
Works with WooCommerce 7.1 or later.
| Order | Status | Total | Risk |
|---|---|---|---|
| #14927 | Processing | €484.95 | High · 57% |
| #14934 | Processing | €285.10 | Medium · 33% |
| #14940 | Processing | €139.08 | Low · 19% |
| #14937 | Processing | €273.06 | Control |
| #14929 | Processing | €146.81 | Low · 23% |
Work out what they cost you
Orders, returns and what you pay to handle each one. The result, instantly.
Not the item’s price (it goes back into stock) but what handling it costs you: shipping, warehouse, support, fees…
Per year, handling returns
€13,986
840 returns a year × €16.65 each
It’s the math on your numbers, not a promise. The free assessment uses your history to tell you how many of those returns you could see coming.
What we need from you
An order export with date, customer, products, amount and status (or your returns). Shopify, WooCommerce, PrestaShop and Magento export it in a couple of clicks, and we’ll show you how.
How we get started
- 1
A 15-minute call
You tell us about your business and we see if it’s a fit. No commitment.
- 2
You send us an export
Orders, appointments or quotes as CSV or Excel. We guide you through it.
- 3
We show you the savings
What we can predict from your data and how much money it’s worth. Free.
- 4
You decide
Platform, a tailored service or nothing at all. No pressure.
Data, not promises
74
times out of 100 it tells a returned item from one that wasn’t, in a blind test on 805,620 real order lines from a UK online store (the public Online Retail II dataset). The “returned before” rule gets 57; chance, 50. We’ll show you on your own data before you pay.
Prefer a report?
We’ll prepare a custom report for you: returns by product, size and channel, the customers who return the most, or which campaigns attract buyers who never come back.
Ask for a custom reportFrequently asked questions
What do I need to get started?
An export of your orders, appointments or quotes as CSV or Excel. If you use Shopify, WooCommerce, PrestaShop or Magento, we’ll tell you exactly where to get it.
Do I need a technical team or integrations?
No. We start with a file. If you later want everything to run on its own, we’ll connect it to your tools.
How much does it cost?
The initial assessment on your data is free. If you decide to continue, the price depends on volume and on whether you want the platform, a tailored service or both. We’ll send you a fixed-price proposal before we start.
What if my data can’t predict anything?
We’ll tell you. Every figure comes with a traffic-light reliability rating and, if it’s red, there’s no point in you paying. We’d rather lose a sale than overpromise.
What do you do with my data?
We only use it for your analysis and you can delete it whenever you want. The details are in our privacy policy.
Do you do custom reports?
Yes. Besides the platform, we prepare tailored analyses and reports on your data: for management, by store, product or channel, one-off or recurring.
Want to see it on your own data?
We’ll show you, for free, what you could save. No commitment.
Get your free assessment